Terms and Conditions of Use and Purchase

Please read carefully as these terms and conditions affect your rights and obligations under the law.

If you do not agree to these Terms, please do not access or use the Website.

If you have any questions about these Terms, please contact us.

These Terms and Conditions (hereinafter “Terms”) define the use of the Skin Prime Lab website (hereinafter “Site”) by users (hereinafter “User”) and their relationship with our brand (hereinafter “We”, “our”). Please read all articles carefully as they affect your rights and obligations under applicable law.

By accessing and using this website, the user declares that they have read, understood, and fully accept these Terms and Conditions.

You should print a copy of these Terms for future reference.

1. Agreement

By using the Website you agree to be bound by these Terms and authorize us to transmit data (including updated information) to obtain information from third parties, including but not limited to, the User's debit and credit card numbers or credit reports in order to authenticate their identity, validate their credit card, obtain initial credit authorization and authorize individual transactions.

2. Amendments

We reserve the right to:
– update these Terms regularly. It is your responsibility to check for such modifications. These modifications will apply to your use of the Website after notification of them has been issued via an announcement on the Website. If you do not wish to accept the new Terms, you should not continue to use the Website. Continued use of the Website after the date on which the modifications take effect indicates your agreement to be bound by the new Terms;
– to modify or remove, temporarily or permanently, this Website and the material (or parts thereof) contained therein without prior notice, and the User accepts that we cannot be held liable for any modification or removal of the Website or any content;
– Deactivate any user identification code or password that we provide to you, whether chosen by you or assigned by us, at any time, if in our opinion the User has failed to comply with any item set forth in these Terms.

3. Registration

By using this Website, the User guarantees that:
– is legally capable of entering into binding contracts;
– The personal information you provide at the time of registration is true, accurate, up-to-date, and complete in all respects;
– and you are not impersonating another person or entity.
The User agrees to notify us immediately of any changes to their personal information via email or telephone.

4. Privacy Policy

All your personal information will be treated as confidential and will be processed and used in accordance with our Privacy Policy. By using the Website you consent to this processing and guarantee that all information provided is accurate.
When you purchase from this Website, we will ask you to enter personal details so that we can identify you, such as your name, email address, billing address, shipping address, credit card information, or other payment methods. We guarantee that this information will be stored by us in accordance with all applicable legal requirements in Portugal.

5. Protecting your safety

To ensure that your debit, credit, or prepaid card is not being used without your consent, we will validate the name, address, and other personal information provided during the ordering process against appropriate third-party databases. We take the risk of online fraud seriously. You may be contacted for additional security checks, and therefore we request your cooperation.

Fraudulent transactions will not be tolerated, and any attempt will be reported to the appropriate authorities.

By accepting these Terms, the User consents to these checks being carried out. When these checks are performed, the personal information provided by the User may be disclosed to registered credit bureaus that may maintain a record of this information. This is done solely to confirm the User's identity. We do not perform any credit checks and your credit rating will not be affected. All information provided by the User will be treated securely and in accordance with applicable law.

6. Compliance

This Website may only be used for lawful purposes and in a lawful manner. The User agrees to comply with all applicable laws, statutes and regulations relating to the Website and its use.

The User agrees not to:
– uploading or transmitting through the Website any computer viruses, Trojans, worms, logic bombs or anything created for the purpose of interfering with or disrupting the normal operation of a computer;
– to upload or transmit through the Website any defamatory, offensive or obscene material; and
– Attempting to access the Website, the server on which it is hosted, or any server, computer, or database connected to the Website without authorization. You must not attempt any denial-of-service (“DoS”) attacks against our Website.

Any such violations will be reported to the competent authorities, and we will cooperate with those authorities by disclosing the User's identity to them. In the event of a violation of this provision, the User's right to access the Website will be immediately terminated.

We will not be liable for any loss or damage caused by a DoS attack, virus, or other technologically harmful material that may affect your computer equipment, programs, data, or other proprietary material due to your use of the Website or your downloading of any material posted there or on any web page linked to the Website.

7. Links to third parties

For the convenience of our customers, the Website may include links to other web pages or material beyond our control. Please note that we are not responsible for such pages or material, nor do we review or endorse them. We will not be held liable for the privacy practices or content of these pages, nor for any damage, loss, or injury caused or allegedly caused in connection with the use of our reliance on any advertising, content, products, materials, or services available on such pages or external media.

8. Orders

All orders are subject to acceptance and availability. If the ordered goods are not available, the User will be notified by email (or other means if an email address has not been provided) and may choose to wait for the product to become available in the warehouse or cancel the order.
Any orders placed by the User will be treated as an offer to purchase our goods or services and, as such, we reserve the right to refuse such offers at any time. The User acknowledges that the automated confirmation of their order does not validate our acceptance of their offer to purchase products or services advertised on the Website. The conclusion of a contract between Us and the User will occur when:

(i) payment for the said order has been made or;
(ii) we dispatch the goods or begin the services, at the latest, when an email will be sent to the User confirming that the contract has been concluded (“Shipping Confirmation”).

The contract will only apply to the goods or services whose dispatch has been confirmed in the Shipping Confirmation.
We will take every precaution to keep your order and payment details secure, but in the absence of negligence on our part, we will not be held liable for any loss you may suffer if a third party gains unauthorized access to any data you provide when accessing or ordering from the Website.

The products sold on the Website are not for resale or distribution. We reserve the right to cancel orders and suspend accounts that we believe are ordering products in violation of this clause.

The User assumes the risk for the products once they are delivered to the delivery address specified at the time of ordering. We accept no responsibility when an incorrect delivery address is provided or when the User fails to collect the products at the specified delivery address.

However, the risk of loss or damage to the products will only be your responsibility after delivery to the delivery address.

Skin Prime Lab relies on external transport and delivery services for the delivery of its orders, proceeding with the shipment of the ordered product(s) from Monday to Friday, from 9 am to 6 pm, excluding holidays, and on the days and times used by the logistics companies, to the delivery address provided by the customer.

The shipment will be made to the address provided by the customer, within 2 to 5 business days for products in stock.

The average delivery time for orders varies depending on the destination. If an item is out of stock, the delivery time may exceed 5 days and must be analyzed on a case-by-case basis.

Skin Prime Lab will inform the customer of the unavailability of the ordered product(s), and will refund the amount paid, within a maximum period of 15 (fifteen) days from the date of notification of the unavailability.

The costs associated with shipping are the responsibility of the customer, and for each order, this amount is automatically calculated during the checkout process, based on the order value and destination, according to the previously defined table.

Delivery is considered complete upon signature of the delivery receipt at the agreed address.

9. Exchange or cancellation rights

At Skin Prime Lab, we want you to have the best possible experience with your online shopping. Therefore, we guarantee your right of withdrawal, in accordance with Brazilian legislation on e-commerce and consumer rights.

You have the right to return products purchased on our website within 14 calendar days from the date you received the items, without needing to justify your decision.

To exercise your right of return, you must submit your request in the customer area within the aforementioned 14-day period. After submitting your request, you must wait for our team to contact you with instructions on how to send the products, which should be sent as follows:

• without any signs of use or handling;
• retaining its original characteristics, properly sealed and with labels intact;
• complete and together with all the material that accompanied the original order.

For hygiene and safety reasons, opened or used products cannot be returned.

Any request for exchange or return must indicate the order number and any evidence of the defect, if applicable.

The direct costs of returns are the responsibility of the customer, except if the products are defective or have been shipped incorrectly.

Once we receive the returned products and confirm they are in suitable condition, we will send you a credit note for the amount to be refunded.

After receiving the signed credit note, we will refund the amount paid, excluding the initial delivery cost, within a maximum of 14 business days. The refund will be made using the same payment method used for the purchase.

If the payment method was Multibanco or MBWay, along with the signed credit note, the customer must provide their IBAN for the refund transfer.

10. Prices and payment

The prices displayed on the Website include VAT at the current legal rate.

The prices shown are correct at the time the information is entered into the system. However, we reserve the right to change prices at any time without prior notice (except for changes affecting orders for which an Order Confirmation has already been sent).

In the unlikely event that the price shown on the confirmation page is incorrect and this error is discovered before we accept the User's order, according to clause 9, we are not obliged to sell the goods at the displayed price. We always try to ensure that the prices of goods displayed on the Website are accurate, but occasionally errors may occur. If we discover an error in the price of goods ordered by the User, they will be informed as soon as possible and will have the option of keeping the order at the correct price or cancelling it. If the user chooses to cancel and has already paid for the goods (but they have not yet been dispatched), they will be fully refunded.

The User confirms that they manage their own payment method, choosing from the options offered by Skin Prime Lab: credit card, PayPal, MBWay, Multibanco, Apple Pay, and Google Pay.

We reserve the right to hold payment for up to 48 hours. In the event that payment is unsuccessful, you will be notified via the email address you provided.

If you do not want us to attempt to process the payment again, please cancel your order before processing.

We authorize the use of promotional codes strictly under the terms and conditions under which they were issued, which may include, among other things, terms relating to the User's eligibility to use them and a maximum order value. The User must familiarize themselves with these terms and conditions before proceeding with the order, as we reserve the right to reject or cancel any orders that do not comply with these Terms, even if their credit or debit card has been charged.

If there is any inconsistency between the terms and conditions under which the promotional codes were issued and these Terms, the terms and conditions of the promotional codes shall prevail. You can obtain a copy of the terms and conditions of the discount codes via our email or telephone contact.

 

11. Intellectual Property

The content of this website is protected by copyright, trademarks, databases, and other intellectual property rights.

The User acknowledges that the material and content provided as part of the Website will remain with us. You may browse and display the Website content on a monitor, save content in electronic format on disk (but never on a server or any network-connected storage device), or print a copy of the content for personal, non-commercial use, always keeping intact any and all copyright and proprietary notices.

You may not otherwise reproduce, modify, copy, distribute or use for commercial purposes any of the materials or content of the Website.

12. Limited liability

Supply of goods:
(a) In the event of non-compliance with these Terms due to our fault, we will only be liable to the User for losses suffered as a result of our non-compliance (whether in contract, tort (including negligence), breach of statutory duties or vice versa) and which are a foreseeable consequence of our failure.
(b) Nothing in these Terms excludes or limits our liability to:
– death or injury caused by negligence;
– fraud or fraudulent conduct;
– any breach of obligations implied by current laws;
– defective products under consumer protection law;
– any deliberate breaches of these Terms that would constitute a breach of contract; or
– any other matter for which it would be illegal for us to exclude or attempt to exclude the User's liability

Website usage:
The Site is provided on an “as is” and “as available” basis without any representation or endorsement, and we make no warranties, express or implied, regarding the Site or its use.
The User acknowledges that we cannot guarantee or be held responsible for the security or privacy of the Website or any information provided by the User. The User shall bear the risk associated with the use of the internet.
Although we strive to ensure that the material included on the Website is accurate, reliable and of high quality, we cannot accept responsibility if this is not the case. We will not be liable for errors or omissions or for the results obtained from the use of this information or any technical problems you may have while using the Website. If we are informed of any inconsistencies on the Website, we will try to correct them as quickly as possible. In particular, we disclaim any liability relating to:
– Incompatibility of the Website with any of the User's equipment, programs, or telecommunications connections;
– technical problems, including errors or inaccuracies on the Website; and
– Failure of the Website to meet the User's requirements.
To the fullest extent permitted by applicable law, the User agrees that We will not be liable for any consequential or incidental damages (both terms include, without limitation, loss of liquidity, loss of profits, loss of business, loss of anticipated savings, waste of resources, loss of privacy and loss of data) or any other indirect, special or punitive damages arising out of or related to the use of the Website.

13. Separation

If any part of these Terms is deemed illegal, void, or for any other reason unenforceable, then that part will be considered severable from these Terms and will not affect the validity and enforceability of any remaining part of these Terms.

14. Resignation

No waiver shall be construed by Us as a waiver of any precedence or succession of breach under the terms set forth.

15. Full agreement

These Terms form the sole basis of any agreement between Us and you.

16. Law and jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Portugal, and any disputes shall be decided exclusively by the Portuguese courts.

 

17. Reviews

By submitting a review, the User grants us the right to publish, translate, derive, distribute and display such content through any means of communication that we deem appropriate.
The User grants the right to use the name provided in connection with such content if we so desire.
The User agrees to waive the right to be identified as the author of such content and to object to or disparage such content.

18. Prime Program

ours Skin Lovers have access to our Prime program, which works with a commitment. This commitment will be determined during the consultation.
Payment is made via monthly automatic debit, processed on the same day the first payment was made.

After the minimum period of 3 months, the customer may cancel the Prime Program at any time, by giving prior written notice to the email address indicated in the contact section.

During the Prime Program's term, the monthly fee will be automatically debited, guaranteeing continuous access to the benefits and treatments included in the chosen plan.

19. Treatments

All treatments require full payment at the time of consultation.
This payment guarantees the reservation of the time slot and the therapist's availability.

Cancellations or rescheduling of sessions can be done up to 24 hours before the scheduled date, through the contact channels indicated on our website.

If the client does not attend the session or cancels with less than 24 hours' notice, the total cost of the treatment will be forfeited, with no refund or rescheduling available.

Updated on January 15, 2026